- Recognise and use greetings for different times of day
- Use basic farewells appropriately
- Understand please, thank you, excuse me and sorry in context
- Distinguish formal from informal greetings
Card 1: It is 9am. You arrive at the office. What do you say?
Card 2: It is 2pm. You meet a client for the first time. What do you say?
Card 3: It is 7pm. You see a colleague at a restaurant. What do you say?
Card 1: “It is nine am. You arrive at the office. What do you say? … Good morning!”
Card 2: “It is two pm. You meet a client for the first time. What do you say? … Good afternoon!”
Card 3: “It is seven pm. You see a colleague at a restaurant. What do you say? … Good evening!”
Card 1: Someone holds the door for you. What do you say?
Card 2: You need to pass someone in a corridor. What do you say?
Card 3: You step on someone’s foot by accident. What do you say?
Card 1: “Someone holds the door for you. What do you say? … Thank you!”
Card 2: “You need to pass someone in a corridor. What do you say? … Excuse me!”
Card 3: “You step on someone’s foot by accident. What do you say? … Sorry!”
- Ask how someone is using “How are you?” and “How’s it going?”
- Respond with I’m fine / great / not bad, thanks
- Use the verb “to be” in first and second person: I am / You are / I’m / You’re
- Form a basic question: How are you?
Card 1: Your manager says: “Good morning! How are you?” What do you say?
Card 2: A colleague says: “How’s it going?” What do you say?
Card 3: You say “I’m fine, thanks.” Your colleague asks “And you?” What do they mean?
Card 1: “Your manager says: Good morning! How are you? … You say: I’m very well, thank you!”
Card 2: “A colleague says: How’s it going? … You say: Fine, thanks!”
Card 3: “You say I’m fine thanks. Your colleague asks: And you? … They are asking how you are.”
Card 1: Which is correct? “I am fine.” or “I fine.”?
Card 2: Which is the short form of “I am”?
Card 3: Complete: “___ very well, thank you.” (I / I’m / I are)
Card 1: “Which is correct? I am fine. Or I fine. … The answer is: I am fine!”
Card 2: “Which is the short form of I am? … The answer is: I’m!”
Card 3: “Complete the sentence. Blank very well thank you. … The answer is: I’m very well, thank you!”
- Identify the stressed word in common greeting phrases
- Recognise the weak form of “are” in “How are you?”
- Hear the difference between formal and informal pronunciation
- Understand rising intonation in questions
Card 1: Listen. Which word is stressed? “Good MORNING!”
Card 2: Listen. Which word is stressed? “How are YOU?”
Card 3: Listen. Which word is stressed? “I’m FINE, thanks.”
Card 1: “Listen carefully. Good MORNING! … The stressed word is: Morning!”
Card 2: “Listen carefully. How are YOU? … The stressed word is: You!”
Card 3: “Listen carefully. I’m FINE, thanks. … The stressed word is: Fine!”
Card 1: Listen. Is this formal or informal? “Good morning, how do you do?”
Card 2: Listen. Is this formal or informal? “Hey! How’s it going?”
Card 3: Listen. Is this formal or informal? “Hello! How are you?”
Card 1: “Good morning, how do you do? … This is formal.”
Card 2: “Hey! How’s it going? … This is informal.”
Card 3: “Hello! How are you? … This is neutral — suitable for both situations.”
- Follow a short greeting dialogue in a professional workplace context
- Choose the right greeting for the time of day and formality level
- Complete a full greeting and farewell exchange independently
Card 1: It is 9am. You arrive at the office. You see your manager. What do you say?
Card 2: Your manager says “How are you?” What do you say?
Card 3: Your manager says “I’m very well, thanks.” What do you say next?
Card 1: “It is nine am. You arrive at the office. You see your manager. What do you say? … Good morning!”
Card 2: “Your manager says: How are you? … You say: I’m fine, thank you!”
Card 3: “Your manager says: I’m very well thanks. What do you say next? … And you? — or — Great, have a good day!”
Card 1: It is 5:30pm. You are leaving the office. What do you say?
Card 2: Your colleague says “Have a good evening!” What do you say?
Card 3: It is Friday afternoon. You won’t see your colleague until Monday. What do you say?
Card 1: “It is five thirty pm. You are leaving the office. What do you say? … Goodbye! — or — See you tomorrow!”
Card 2: “Your colleague says: Have a good evening! What do you say? … You too, thank you!”
Card 3: “It is Friday. You won’t see your colleague until Monday. What do you say? … Have a good weekend! See you Monday!”
Before playing the videos, ask the learner to recall as many greetings as they can from courses 1–3. Write them on a board or piece of paper as they say them.
Prompt with questions: “What do you say in the morning? What do you say when you leave?”
Learner watches each Canva video (situation + model answer), then answers the 360Learning multiple choice question. Work through all 6 cards in order — 3 morning, 3 farewell.
After each card, pause and ask the learner to say the correct answer aloud before moving on. This builds spoken confidence alongside the written activity.
Use the role play cards below. The learner takes one role, the teacher takes the other. Run the exchange twice — then swap roles.
Encourage natural delivery rather than reading word for word. For stronger learners, remove the “try” prompts and let them produce the language freely.
End with a quick self-assessment: “Can you greet someone in the morning at work? Can you say goodbye at the end of the day?” A simple yes / not yet is enough.
This maps directly to the 360Learning competency badge for this unit.
| Phrase | When to use it | Register |
|---|---|---|
| Good morning | Before midday | Formal / neutral |
| Good afternoon | Midday to ~6pm | Formal / neutral |
| Good evening | After ~6pm | Formal / neutral |
| How are you? | First greeting of the day | Neutral |
| I’m very well, thank you | Formal response | Formal |
| Fine, thanks | Casual response | Informal |
| See you tomorrow | End of working day | Neutral |
| Have a good evening | Farewell after ~5pm | Neutral / warm |
| You too | Response to a wish | Neutral |